Shipping Policy

Last updated: January 1, 2026

This Shipping Policy describes how Payrillium ships hardware products and physical materials to customers. For digital software and services, delivery occurs electronically and this policy does not apply.

Processing Time

Standard orders are processed within 2–5 business days of order confirmation and payment receipt.

Enterprise and custom hardware orders may require additional lead time; your account manager will provide specific timelines.

Orders are not processed on weekends or public holidays.

You will receive an order confirmation email and a separate shipping confirmation with tracking information.

Shipping Methods

Payrillium ships via major carriers including FedEx, UPS, and USPS.

Standard shipping (5–7 business days) is available for most destinations.

Expedited shipping (2–3 business days) and overnight shipping options are available at additional cost.

International shipping is available to select countries; delivery times and additional customs fees may apply.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method.

Free standard shipping may be available for qualifying orders; refer to your specific order confirmation.

International shipments may be subject to customs duties, taxes, and import fees that are the responsibility of the recipient.

Expedited and overnight shipping costs are non-refundable.

Delivery and Tracking

A tracking number will be provided via email once your order ships.

Estimated delivery dates are provided by the carrier and are not guaranteed.

Payrillium is not responsible for carrier delays, weather events, or circumstances outside our control.

Deliveries typically require a signature for orders over a certain value; please ensure someone is available at the delivery address.

Damaged or Lost Shipments

If you receive a damaged shipment, photograph the damage immediately and contact us within 48 hours at [email protected].

Do not discard original packaging when reporting damage.

For lost shipments, please allow 5 business days beyond the estimated delivery date before reporting, as carriers sometimes experience delays.

We will work with the carrier to resolve lost or damaged shipment claims as quickly as possible.

Address Changes

If you need to change your shipping address after an order is placed, contact us immediately at [email protected]. We cannot guarantee address changes once an order has been picked up by the carrier.

Returns Shipping

For information on returning products, please see our Return Policy. Return shipping costs and procedures are outlined there.