Return Policy

Last updated: January 1, 2026

Payrillium is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of Payrillium hardware products and software licenses.

Hardware Returns

Hardware products may be returned within 30 days of delivery for a full refund, provided the product is in its original condition, unmodified, and in original packaging.

Returns must be accompanied by the original proof of purchase and a completed Return Merchandise Authorization (RMA) form, which can be requested by contacting [email protected].

Products showing signs of physical damage, unauthorized modification, or incomplete components will not be eligible for a full refund.

Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on Payrillium's part.

Refunds will be processed within 10–15 business days of receiving the returned product.

Software License Returns

Software licenses are generally non-refundable once activated or downloaded.

Refund requests for software licenses may be considered within 14 days of purchase if the software has not been activated and the request is due to a documented technical failure that Payrillium is unable to resolve.

Monthly subscription services may be cancelled at any time; no refunds are issued for partial billing periods.

Custom Development Services

Payments for custom engineering services are governed by individual engagement agreements and are generally non-refundable once work has commenced.

Disputes regarding deliverables should be raised within 10 business days of delivery and will be reviewed under the terms of the applicable statement of work.

Milestone-based engagements are refundable only for milestones not yet commenced.

Defective Products

Products found to be defective within the warranty period will be repaired or replaced at Payrillium's discretion at no cost to the customer. Payrillium's standard hardware warranty is 12 months from the date of delivery unless otherwise specified in the purchase agreement.

How to Initiate a Return

1. Contact [email protected] to request an RMA number.

2. Package the product securely with all original components.

3. Include your RMA number, proof of purchase, and reason for return.

4. Ship to the address provided in your RMA confirmation.

5. Track your return shipment and retain proof of postage.